Provide services on defined days and hours to better manage work and give more value to the day-to-day life
Appointment management
Waiting often generates inefficiencies: this is why activities need to constantly improve the workflow, with the aim of improving internal organization and user satisfaction.
How ufirst works with the appointment management:
To book an appointment
Remotely: via app and website
People can book their appointments directly from the ufirst app via smartphone or website
Remotely: via phone
People can call the office to book a service and the operator can book an appointment on behalf of the user
On-site: with staff support
People without a smartphone can book directly on-site by asking staff to make an appointment on their behalf
Remotely and on-site: via SMS and QR Code
People can book via SMS or by scanning a QR Code associated with the facility
At the time of the appointment
Via App
People who have booked via the app will receive a notification from ufirst informing they are next in line
On-site
People who have booked on-site will receive an SMS or an email informing they are next in line
Via phone
People who have booked via phone will receive an SMS informing they are next in line
Ideal for
Banks
Universities
Healthcare
Supermarkets and retail
Utilities
Restaurants
Transportations
The benefits
For businesses and public facilities
- No more crowds
- Allowing better organization of work
- Integrates with the main digital calendars already in use (Outlook, Google Calendar, Apple Calendar)
- Showing information on service usage trends thanks to business intelligence tools
- Generating a positive impact on your company/entity reputation
For users
- No more boring queues that only make you waste time
- It was never that easy to complet your to-do-list of the day
- Possibility to book appointments in different ways: app, web, SMS, QR Code, on the spot
- Appointment management helps in daily organization
- Convey a positive impact on the customer journey
- Understand your customer needs with the NPS score
For everyone
- Allowing the booking and confirmation of the appointment in a faster way
- Helping to reduce inefficiencies thanks to the rescheduling feature
- Consolidating the relationship between activities and users
- Accessible to everyone because it is easy to use for both users and operators
Discover the ufirst experience
Request a demo to find out how ufirst can help you improve your business!