ufirst for
queue management

To ensure a relaxed waiting experience that enhances activities and people

Queue management

Long queues to enter businesses and offices often put people off.
Crowds are also challenging for the staff: the crowds and crowded spaces, in fact, make it difficult to work in peace.

How ufirst works with queue management:

Getting in line

Remotely: via app and website

People can queue up directly from the ufirst app or book an appointment via app or through website

On-site: via Totem and Monitor

People without smartphones can book by entering their name and/or phone number in a Totem/Tablet

On-site: with staff support

People without smartphones can book by entering their name and/or phone number in a Totem/Tablet

On-site: via SMS

People can get in line online by sending a SMS to the number shown on the ufirst poster placed in the building, indicating the point code, followed by their name and the name of the service

When the turn comes

Via App

People queuing up via the app will receive a notification from ufirst when it’s their turn to be served

Via SMS

People queuing up via SMS and via Totem (if they leave their mobile number) will receive a message when it is their turn to be served

On-site

People queuing on-site will be notified via monitor or verbally by a staff member when it is their turn to be served

Ideal for

The benefits

For companies and public structures

  • No queues and crowds
  • Optimization of internal workflows with less pressure on staff
  • It monitors the performance and access to your business through business intelligence tools
  • It provides data on user behavior
  • It improves reputation among service users

For users

  • No waiting
  • It provides easy access to services
  • It allows getting in line in different ways: app, web, SMS, on-site
  • It helps organizing the day-to-day life
  • It has a positive impact on the customer journey
  • It allows communicating the level of satisfaction with the service through the NPS score

For everyone

  • No use of paper and waste, thanks to the virtual ticket
  • It reduces inefficiencies
  • It makes the relationship between facilities and users more solid
  • It is accessible to all because it is easy to use for both the users and the operators

Discover the ufirst experience

Request a demo to find out how ufirst can help you improve your business!

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